To make a claim for checked in baggage/mobility equipment, you will need the Property Irregularity Report (PIR) issued to you at the arrival airport when you reported your damaged/missing property. If you do not have a PIR, you will not be able to proceed with your claim.

This PIR Report includes a 10 character file reference which must be included when making your claim. This reference is located at the top of the report (EG. STNFR12345).

The reporting of damage/misplaced baggage/mobility equipment at your arrival airport does not represent a claim to Ryanair and therefore you must make a claim directly, within the time limits set by the Montreal Convention 1999 and Ryanair’s General Terms and Conditions of Carriage (see time limits below).

• Damaged Baggage: must be reported at your arrival airport and a claim must be submitted to Ryanair within 7 days from the date of damage;
• Misplaced Baggage: must be reported at your arrival airport and a claim must be submitted to Ryanair within 21 days from the date on which the baggage was misplaced.

Please complete the below Baggage Claim form attaching all relevant receipts or proof of purchase to vouch your claim. Claims are normally processed within 20 working days and responses will be sent to the email provided in the below claim form.

Fields marked with (*) are mandatory.

Flight Reservation Number: * What is this

Airline Code: *

Ryanair (FR) Ryanair UK Air Malta Lauda Europe

Baggage Report File Reference *

Title *

Mr. Mrs. Miss. Ms.

Customer First Name *

Customer Surname *

Enter the code shown:

 

Please ensure you upload all documentation to support your claim, this includes your bank details (Bank Name/Account Holder/Account Number/IBAN/Swift). Failure to supply this information at the point of application will result in significant delays in processing your payment.