We sincerely apologise for the damage or misplacement of your checked baggage which was reported at the Baggage Desk at your arrival airport.

This form is to make a claim for checked in baggage which has already been reported to Ryanair as damaged or misplaced at your arrival airport and a Property Irregularity Report (PIR) has been issued. This PIR Report includes a 10 character file reference which must be included when making your claim. This reference is located at the top of the report (EG. STNFR12345).

Please note this claim form cannot be used as the initial notification to Ryanair regarding your misplaced/damaged luggage

The reporting of damage/misplaced baggage at your arrival airport does not represent a claim to Ryanair and therefore it is necessary to also make a claim directly, within the time limits set by the Montreal Convention 1999 and Ryanair’s General Terms and Conditions of Carriage (see time limits below):

• Damaged Baggage – must be reported at your arrival airport and in addition a documented claim submitted to Ryanair within 7 days from the date of damage.
• Misplaced Baggage – must be reported at your arrival airport and in addition a documented claim submitted to Ryanair within 21 days from the date on which the Baggage was placed at your disposal

Please complete the below Baggage Claim form attaching all relevant receipts or proof of purchase to assist in assessing your claim. Claims are normally processed within 15 working days and responses will be sent to either the email or postal address you have provided in the below claim form.

Fields marked with (*) are mandatory

Flight Reservation Number: * What is this

Airline Code: *

Ryanair (FR) Ryanair UK Air Malta Lauda Europe

Baggage Report File Reference *

Title *

Mr. Mrs. Miss. Ms.

Customer First Name *

Customer Surname *

Enter the code shown:

 

Please ensure you upload all documentation to support your claim, this includes your bank details (Bank Name/Account Holder/Account Number/IBAN/Swift). Failure to supply this information at the point of application will result in significant delays in processing your payment.